Refund Policy

User conduct – General conditions applying to all Users

These general conditions apply to all Users, Registered Users, Guests, Hosts, Selected Tourism Service Providers and to all categories of Users or Registered Users existing or to be created. In case of contradiction between these general conditions and particular conditions applying to a certain category of Users, the relevant particular conditions will prevail for such particular Users. In case of contradiction of any general or particular condition and the disposals of section 3 of these terms and conditions, this section 3 will prevail.You do not need to register in order to consult the Website, however you must register with IranSguest and become a Registered User to post your listings for accommodations or request a booking of listed accommodations or services.If you choose to use the Website as an anonymous user by not registering, you will be able to consult listings and content, but will not be able to post your own listings or make any booking for offered accommodations or services.As a Registered user you shall agree to provide correct, genuine, current and complete information during the registration process, and to update such information in order to maintain it correct, genuine, current and complete.As a user of the IranSguest Website and Services, you shall agree and undertake to:a) not register for more than one active IranSguest Account at any given time, or register for an IranSguest Account on behalf of an individual other than yourself;b) not post, email, or otherwise make available any Content that may violate any applicable law, or which may be copyrighted, patented, or protected by trade secret or trademark, or otherwise subjected to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission or a license from their rightful owner to post your Content on the website, and grant the website all of the licensing rights granted herein. The user shall not infringe any of the above-mentioned intellectual property rights of any party(ies), or use Content s/he does not have the right to make available under any law, or under contractual or fiduciary relationships;c) not post Content on behalf of others, directly or indirectly, or otherwise access the Service in order to post Content on behalf of others, except with express written permission or license from the Website;d) not violate any applicable law or regulation, or any order of a court, including, without limitation, licensing requirements, zoning restrictions and Tax regulations;e) not include personal or identifying information about another person(s) without that person's explicit consent. The user shall not impersonate any person or entity or falsely state, or otherwise misrepresent an affiliation with a person or entity:f) not post any Content that is harmful, abusive, unlawful, threatening, harassing, defamatory, pornographic, libellous, invasive with respect to any individual, group(s), or organisation(s)'s privacy or other rights, nor harm or hurt minors in any way. The user shall not harass, degrade, intimidate, or exhibit hateful behaviour toward an individual, or a group of individuals, on the basis of religion, political or philosophical opinion, gender, sexual orientation, race, ethnicity, age, or disability;g) not provide information that is false, deceptive, misleading, deceitful, misinformative or constitutes a fraudulent offer. The user shall not mention or use misleading phone numbers or contact details, forged headers, or otherwise manipulated identifiers in order to disguise the origin of the Content transmitted through the Service;h) not post any Content that advertises any illegal services or the sale of any item(s) which is prohibited or restricted by applicable law;i) not engage in any activity which may constitute or contain any forms of advertising or solicitation, or collect or store any personally identifiable information about any other user, other than for the purposes of transacting as an IranSguest Host or Guest;j) not use the Site, Services, or the Content for any commercial or other such purpose(s) that are not expressly permitted by these Terms;k) not post any Content that includes links to commercial services or Third Party Websites, except as specifically allowed by the Website;l) not engage in activities which constitute or contain pyramid schemes, affiliate marketing, link referral code, junk mail, spam, chain letters or unsolicited advertisements of a commercial nature;m) not attempt to gain unauthorized access to computer systems owned or controlled by the Website or engage in any activity that disrupts or diminishes the quality of interferes with the performance of or impairs the functionality of the Service or the Website;n) not post any Content that contains software viruses, computer code, files, programs, designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;o) not copy, store, or otherwise access any information contained on the Site, Services, or Content for purposes not expressly permitted by these Terms;p) not try to disrupt the normal flow of information flow with an excessive number of messages to the Service, or carry out any activity that can otherwise negatively affect other users' ability to use the Service;q) not collect personal data about other users or entities for commercial or unlawful purposes, use automated means, including spiders, robots, crawlers, data mining tools to download or scrape data from the Service, except for internet search engines (e.g. Google) and non-commercial public service entities;r) not use any form of automated device or computer program to collect information from or otherwise interact with the Site, Services, or Content;s) not use any automated device or software that enables the submission of automatic postings on the Website without human intervention (an "automated posting device"), including without limitation, the use of any such automated posting device in connection with bulk postings, or for automatic submission of postings at certain times or intervals;t) not use third-party agents, services, intermediaries that offers to post Content to the Service on behalf of others without the express written permission of the Website;u) not use, display, copy the Site, Services, or Content, or any individual element within, IranSguest’s name, any IranSguest trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page in the Site, Services, without IranSguest’s express written consent;v) not attempt to bypass, deactivate, evade, remove, impair, descramble, or otherwise circumvent any technological measure implemented by IranSguest, or any of IranSguest’s providers, or any other third party (including another user) to protect the Site, Services, or Content;w) not attempt to decrypt, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application, or Collective Content.Booking and payment processHosts Listing their Accommodation(s), and selected Tourism Service Providers listing their Services on IranSguest, may receive booking demands for their listed Accommodation(s) or Service(s), and in the event a Guest requests such a booking, the Host and selected Tourism Service Providers are required to either confirm or reject the booking request within the Booking Request Period: failing to do so triggers the automatic deletion of the booking request(s) and any amount(s) collected by IranSguest on behalf of the Host or selected Tourism Service Providers shall be refunded to the applicable Guest’s credit card, and any pre-authorization of such credit card shall be released.When a booking is requested via IranSguest, the website will share with the Host or selected Tourism Service Provider:

1. The first and last name of the Guest requesting the booking; 2. A link to the Guest’s IranSguest Account profile page.If the Host or selected Tourism Service Provider confirm a booking, IranSguest shall send an email or text message to the Guest, the Host or selected Tourism Service Provider confirming such a booking request.IranSguest shall collect the Total Fees when a Host or a selected Tourism Service Provider confirm a booking request. An amount equivalent to:Accommodation Fees – (minus)Host Fees – (minus)any applicable Taxes with respect to the Hosts Fees (such as VAT in Europe)Selected Tourism Service Price – (minus)Service Provider Fees – (minus)any applicable Taxes with respect to the Service Provider Fees (such as VAT in Europe)shall be paid to the Host or selected Tourism Service Provider within 24 hours after the Guest takes possession of the Accommodation or uses the Selected Tourism Service (with the exception that a refund shall be paid to the Guest in the event of a booking cancellation).The time taken for the Host or selected Tourism Service Provider to receive the booking amount will depend upon how quickly the payment system selected by the Host or selected Tourism Service Provider shall deliver the payment. Online payment system providers may charge a fee for each transaction carried out using their services, and such service fees may be deducted from the amount due to the Host or selected Tourism Service Provider. Except as otherwise stated herein, Host Fees and Service Provider Fees are non-refundable.IranSguest may, in its sole discretion, round up or down amounts due to/from Hosts, Guests and/or Selected Service Providers, in the currency in which the due payment is denominated (e.g. to the nearest euro or other supported currency); for example, IranSguest will round up an amount of € 101.50 to € 102.00, and € 101.49 to € 101.00.IranSguest may impose or deduct foreign currency processing costs on or from any payments or payouts by IranSguest in currencies other than Euro. More information on any such costs or deductions will be available on the website.If you owe any amount to IranSguest as a Host, a Guest or a selected Tourism Service Provider, IranSguest may select to deduct the outstanding amount from any payment(s) to be made to you. In the event IranSguest does deduct such an amount owed by you in this manner, your obligation to repay IranSguest shall be considered as null and void with respect to the deducted amount.IranSguest engages to take necessary actions to rectify any payment processing errors that we become aware of. These actions may include crediting or debiting the difference through the same payment method used for the original payment to or by you, so that Hosts, Guests and/or Selected Service Providers cumulatively pay or receive the correct amount.Host – Particular conditions applying to HostsYou need to be a Registered User to create Listing(s) on IranSguest. While creating a Listing as a Host, you will be required to provide information concerning the particular property you want to offer. The information can include details such as location, size, occupancy limit, features, availability, pricing, accommodation rules and financial terms. To advertise a Listing on IranSguest, the Host should provide a genuine physical address. Once successfully registered, the Listing will be made available to IranSguest visitors and Registered Users through the Services. Other Registered Users can book your Listing(s) using the facilities and Service(s) made available on IranSguest.Each Host shall agree:1. to engage IranSguest as limited payment collection agent, solely for the purpose of accepting the payment of the Accommodation Fees from Guests;2. that payments made by a Guest through IranSguest shall be considered the same as a payment made directly to the Host, and the Host will make the Accommodation available to the Guest in the agreed-upon manner as if the Host had received the Accommodation Fees first-hand;3. that IranSguest may, in accordance with the cancellation policy selected by the Host and reflected in the relevant Accommodation Listing:a) allow the Guest to cancel the bookingb) refund to the Guest that portion of the Accommodation Fees specified in the applicable cancellation policy;4. that as IranSguest accepts payments from Guests as the Host’s limited payment collection agent, IranSguest’s obligation to pay the Host is subject to and conditional upon successful receipt of the associated payments from Guests;5. IranSguest does not Warranty payments to Hosts for amounts that have not been successfully received by IranSguest from Guests;6. in accepting appointment as the limited authorized agent of the Host, IranSguest assumes no liability for any acts or omissions of the Host.As a Host, you shall understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Services, and the Content.In connection with your use of the Site, Services, and Content, you shall agree and undertake to:1. not offer any Accommodation(s) that you do not yourself own, or have permission(s) to rent as a residential or any other type of property. Without limiting the foregoing, you will not list Accommodation(s) as a Host if you are serving in the capacity of a rental agent or a listing agent for a third party;2. not offer any Accommodation(s) that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party, including, but not limited to, a property rental agreement;3. not contact a Guest for any purpose other than asking a question related to a booking or such Guest’s use of the Website and Services;4. not use the Site, Services, or Content to find a Guest and then complete a booking of an Accommodation independently of the Site or Services, in order to circumvent the obligation to pay any Service Fees related to IranSguest’s provision of the Services, or for any other reasons;5. not submit any Listing(s) with false or misleading price information, or submit any Listing(s) with a price that you do not intend to honor;6. declare that once a Guest books your Listing(s), you shall not charge a higher amount than the booking amount declared with the Listing.As a Host, you acknowledge and agree that:1. you are responsible for any and all Listing(s) you create on IranSguest;2. any Listing(s) posted by you, and all activities related to its booking thereafter shall:a) not Breach any agreement(s) you have made with any third parties such as homeowners association and condominium associations;b) honour any existing lease or rental agreements;c) comply with all applicable laws such as licensing laws, zoning laws, laws governing rentals of residential and other such properties and Tax laws, in addition to rules and regulations that may apply to any Accommodation(s) included in the Listing(s) created by you on IranSguest;d) not create, or give rise to, any conflict(s) that can infringe any of the legal rights possessed by third parties.3. Furthermore, you also declare that you possess all required permits, licenses, and registrations required to post your Accommodation on IranSguest;4. IranSguest does not currently charge fees for the creation of Listings, however it reserves the right, in its sole discretion, to charge you for and collect from you fees for the creation of Listings. Please note that IranSguest will provide notice of any Listing fee collection via the Website and Services, prior to implementing such a Listing fee feature.IranSguest does NOT take any responsibility(ies), either direct, indirect or shared with the Host, regarding a Host's compliance with any agreements made with third parties, applicable laws, tax obligations and rules and regulations.If you rent (rather than own) the accommodation that you list as a Protected Accommodation, you shall remain fully responsible for securing the Lessor’s permission to list the accommodation on IranSguest, and comply with the terms and conditions as set forth by the Lessor. In addition, you shall ascertain and verify that you possess all required license(s) to rent the accommodation before you list it on IranSguest.IranSguest does not function as an insurer, a real estate agent or as a contracting agent, for any Host. If a Host receives a booking from a Guest, IranSguest will not be a party to any agreement(s) carried out by the Host and the Guest. Notwithstanding the foregoing, IranSguest shall function as the designated and authorized payment collection agent of the Host for the purpose of accepting, on behalf of the Host, payments from Guests of such amounts as stipulated by the Host (including deposits, cleaning or other fees and/or Taxes).IranSguest makes certain tools and Service(s) available to Hosts to help them undertake informed decisions regarding which registered user should be selected for the Accommodation booking. While creating a Listing on IranSguest, you may choose to include certain requirements that must be fulfilled by Registered Users who desire to request a booking of your Accommodation. Such requirement(s) may include Registered Users to provide a profile picture and/or a verified email address or phone number to book the Accommodation. Any Registered user desiring to book your Accommodation shall fulfil such requirements. Additional information regarding Accommodation booking can be found on the “Host” section of the IranSguest website.Hosts may choose to include security deposits in their Listings (“Security Deposits”).Each Listing will describe whether a Security Deposit is required for the given Accommodation and IranSguest will, in its capacity as the payment collection agent of the Host, obtain a pre-authorization from the Guest’s credit card account to collect the Security Deposit amount. Such a pre-authorization shall be initiated before the Guest occupies the Accommodation. Even though IranSguest shall make all reasonable efforts to resolve Host(s) requests and claims concerning the Security Deposit, IranSguest shall not be held responsible for administering or accepting any claims on behalf of the Host(s), and furthermore disclaims any, and all liabilities arising in this regards.As a Host, you acknowledge and agree that:1. you are solely responsible for the selection or rejection of booking requests by Registered user(s); you assume solely all and any liabilities, including towards IranSguest for all and any consequences of such a rejection, including but not only, if this rejection is done in contradiction to the disposals of section 6(f) of these terms and conditions;2. you are responsible for, and represent, any individual(s) currently residing at the Accommodation(s) (if such is the case) described in the Listing(s) created by you, with the exception of Guest(s), and, any or all individuals invited by the Guests;3. you, and NOT IranSguest, shall be held solely responsible for honouring any booking(s) you have confirmed, and making the Accommodation(s) available to the Guest(s) according to the quality advertised in the listing.IranSguest recommends that Hosts should obtain appropriate insurance(s) before listing their Accommodation(s) on IranSguest. Moreover, Hosts should review existing insurance policy(ies) and become familiar with them, understand what the exclusions are, identify what deductibles are mentioned in the policy(ies) and how they are applicable, and ascertain that the policy(ies) includes any Guest(s) who will rent the Accommodation described in the Listing.IranSguest may offer certain services to Hosts to have their Accommodation(s) photographed, and such photographs may be included in the Listing(s) after being watermarked with text like "IranSguest.com Verified Photo", or “Verified Image”, or any such text decided by IranSguest. You acknowledge and agree that all the images, photographs, and content(s) created by photographers mandated by IranSguest shall constitute IranSguest Proprietary Content, regardless of whether the Host includes them in Listing(s) or not.IranSguest reserves the right to ask Hosts to visit and inspect the Accommodation(s) Listed by them on the website to evaluate their conditions at their sole discretion and expense. If any Host fails to meet the required quality standards, as declared by IranSguest, with regards to the Accommodation(s) Listed by him or her, IranSguest, at its sole discretion, may delete such Listing(s) not fulfilling the quality standards. Furthermore, IranSguest's right to make inspections, the actual process of carrying out the inspection activity, and any analysis, advice, or result concluded thereafter, does not constitute a Warranty, and neither do such activities by IranSguest suggest that the particular Accommodation may be safe or recommended. IranSguest indemnifies itself from any liabilities arising out of the inspection process, and also its failure to inspect any or all Listing(s) made available on the website.As Host, you shall acknowledge and agree that:1. you should make yourself, or a delegated third party, available during the 24-hour period following the Guest’s check-in, in order to try, in good faith, to resolve any eventual issues encountered by the Guest with the Accommodation ;2. if a Guest experiences a justified Accommodation Issue while sojourning at one of your listed properties, IranSguest might, at its sole discretion, decide to reimburse the Guest, in total or in part, the fees he has paid in connection with the applicable reservation;3. if the Guest is transferred to an alternative Accommodation, you may be responsible for reasonable additional costs incurred to relocate the Guest to the alternative Accommodation;4. you shall agree to reimburse IranSguest the amount refunded to the Guest plus any eventual portion of the relocation costs attributable to you, within 30 days of IranSguest’s request;5. the rights of the Guests in case of under justified Accommodation Issue supplant the cancellation policy established by the Host;6. all decisions of IranSguest with respect to justified Accommodation Issue shall be final and binding on the Guests and the Hosts;7. In the event of one or repeated justified Accommodation Issues, IranSguest may decide to apply penalties to you or your Listing, including (i) publishing a review on your Listing indicating that justified Accommodation Issues were experienced, (ii) cancelling future bookings, (iii) suspending or removing the listing of the Accommodation, or (iv) imposing penalties or fees for the administrative burden associated with the justified Accommodation Issue (to be withheld from your future pay-outs). You will be notified of the situations in which a penalty applies;8. if you disagree that there has been a justified Accommodation Issue you may inform IranSguest in writing or via telephone (see How to Contact IranSguest section), providing information (photographs and/or other evidence) to contest the Guest’s claims regarding the occurring of the Accommodation Issue. You must however substantiate that you have used reasonable and good faith efforts to try to resolve the claimed Accommodation Issue with the Guest prior to contesting his/her claim.If, as a Host, you cancel a confirmed booking made via the Website and Services, prior to the beginning of the Guest stay in your Accommodation:1. IranSguest will refund the Total Fees for such booking to the applicable Guest within a commercially reasonable time of the cancellation;2. IranSguest will charge you a processing fee of 10% of the total value of the reservation:3. IranSguest may decide to apply penalties to you or your Listing, including (i) publishing a review on your Listing indicating that a reservation was cancelled, (ii) showing your Listing as not available for the period of the cancelled booking, or (iii) imposing a cancellation fee to be withheld from your future pay-outs. You will be notified of the cases in which a cancellation fee applies before you decide to cancel.In certain circumstances, such as the ones described as justifiable circumstances for cancellation or in case of breach of these Terms and Conditions, IranSguest may decide, in its sole discretion, that it is required or appropriate to cancel a confirmed booking made via the Site and Services. IranSguest may also determine, in its sole discretion, to refund to the Guest all or part of the amounts charged to the Guest in accordance with the Guest Refund Policy. You agree that IranSguest and the relevant Guest or Host will not have any liability for such cancellations or refunds.In some instances, for example in the event of long-term bookings for a sojourn of more than 28 days, Guests may be required to make recurring, incremental payments toward the Total Fees owed for a confirmed booking before beginning his or her stay at the applicable Accommodation (collectively, “Recurring Payments”). If Recurring Payments apply to a confirmed booking, then the Guest authorizes IranSguest, on behalf of the Host, to collect the Total Fees and the Host agrees that such IranSguest entity will initiate payouts to the Host, in the increments and at the frequency associated with the applicable Recurring Payments, as identified on the Website and Services. Whenever applicable, more information on Recurring Payments will be made available via the Website and Services.You understand and acknowledge that commanded governmental agencies, departments or authorities (the “Tax Authorities”) where your Accommodation is located may require Taxes to be collected by Hosts from Guests on the amount paid for the right to use and/or occupancy of accommodations, and to be remitted to the respective Tax Authorities. The laws in jurisdictions may vary, but these taxes are generally required to be collected and remitted as a percentage of the rent or Accommodation Fees set by Hosts, as a fixed amount per day, or in other forms, and are sometimes called “sojourn taxes,” “hotel taxes,” “lodging taxes,” “sojourn taxes,” “sales and use taxes,” “value added taxes,” “room taxes” or “tourist taxes” (hereafter, "Sojourn Taxes").As a Host, you must acknowledge and agree that you are solely responsible for:1. determining your applicable Tax reporting requirements;2. determining the Tax amount(s) or obligations relating to applicable Taxes that should be included in the Listings;3. including the Tax amount(s) to be collected in Listings;4. remitting to the relevant authority any Tax(es) included or received by you;If, as a Host, you claim the intent to donate a portion of the funds you receive from confirmed bookings made via the Website and Services to a particular cause or charity, you are solely and fully responsible for your own compliance with all laws and regulations applicable to such donation(s). IranSguest does not take any responsibility(ies) or liability(ies) for any such donation(s) made by the Host.IranSguest cannot and does not offer Tax-related advice to any Registered Users. Where applicable, and/or based upon request from a Host, IranSguest may issue a valid VAT invoice to the concerned Host.Hosts and Guests shall acknowledge and agree that:1. they are solely responsible and liable for the collection and/or remittance of any and all Sojourn taxes that may apply to Accommodations;2. IranSguest may seek additional amounts from them in the event that the Taxes collected or remitted are insufficient to fully discharge their respective obligations to the Tax Authorities;3. IranSguest shall deduct any such amount(s) from any payment(s) due to you, in accordance with applicable procedures set by the Tax Authorities.Selected Tourism Service Providers – Particular conditions applying to Selected Tourism Service ProvidersListings templates for selected Tourism Services on the website are created by IranSguest for the selected services upon agreement with the Selected Tourism Service Providers, which are granted a registered user account as a Selected Tourism Service Provider that allows them to populate the listings for their selected Tourism Services.While populating a Listing as a Selected Tourism Service Providers, you will be required to provide information concerning the particular tourism service you want to offer. The information can include details such as activity, duration, occupancy limit, features, availability, pricing and financial terms. Once successfully registered, the Listing will be made available to IranSguest visitors and Registered Users through the Services. Other Registered Users can book your Listing(s) using the facilities and Service(s) made available on IranSguest.Each Selected Tourism Service Provider shall agree:1. to engage IranSguest as limited payment collection agent, solely for the purpose of accepting the payments of the Selected Tourism Service Price from Guests;2. that payments made by a Guest through IranSguest shall be considered the same as a payment made directly to the Selected Tourism Service Provider, and the Selected Tourism Service Provider will make the purchased Selected Tourism Service available to the Guest in the agreed-upon manner as if the Selected Tourism Service Provider had received the payment for the Selected Tourism Service Price first-hand;3. that all bookings for Selected Tourism Services can be cancelled by the Guest at any time before the Selected Tourism Service is rendered to the Guest. The service cancellation fee indicated by the Selected Tourism Service Provider in the listing shall apply;4. that as IranSguest accepts payments from Guests as the Selected Tourism Service Provider’s limited payment collection agent, IranSguest’s obligation to pay the Selected Tourism Service Provider is subject to and conditional upon successful receipt of the associated payments from Guests;5. IranSguest does not Warranty payments to Selected Tourism Service Providers for amounts that have not been successfully received by IranSguest from Guests;6. in accepting appointment as the limited authorized agent of the Selected Tourism Service Provider, IranSguest assumes no liability for any acts or omissions of the Selected Tourism Service Provider.As a Selected Tourism Service Provider, you shall understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Services, and the Content.In connection with your use of the Site, Services, and Content, you shall agree and undertake to:1. not offer any Selected Tourism Service that you do not have authorization(s), license(s), permit(s) and registration(s) to provide. Without limiting the foregoing, you will not list Selected Tourism Service (s) as a Selected Tourism Service Provider if you are serving in the capacity of a listing agent for a third party;2. not use the Site, Services, or Content to find a Guest and then complete a booking of a Selected Tourism Service independently of the Site or Services, in order to circumvent the obligation to pay any Selected Service Provider Fees related to IranSguest’s provision of the Services, or for any other reasons;3. not submit any Selected Tourism Service Listing(s) with false or misleading price information, or submit any Selected Tourism Service Listing(s) with a price that you do not intend to honor;4. declare that once a Guest books your Listing(s), you shall not charge a higher amount than the booking amount declared with the Listing.As a Selected Tourism Service Provider, you acknowledge and agree that:1. you are responsible for any and all Listing(s) you create on IranSguest;2. any Listing(s) posted by you, and all activities related to its booking thereafter shall:a) comply with all applicable laws such as licensing laws, zoning laws, laws governing rentals of residential and other such properties and Tax laws, in addition to rules and regulations that may apply to any Accommodation(s) included in the Listing(s) created by you on IranSguest;b) not create, or give rise to, any conflict(s) that can infringe any of the legal rights possessed by third parties;3. IranSguest does not currently charge fees for the creation of Listings, however it reserves the right, in its sole discretion, to charge you for and collect from you fees for the creation of Listings. Please note that IranSguest will provide notice of any Listing fee collection via the Website and Services, prior to implementing such a Listing fee feature.IranSguest does NOT take any responsibility(ies) regarding a Selected Tourism Service Provider's compliance with any agreements made with third parties, applicable laws, and rules and regulations.IranSguest does not function as an insurer, or as a contracting agent, for any Selected Tourism Service Provider. If a Selected Tourism Service Provider receives a booking from a Guest, IranSguest will not be a party to any agreement(s) carried out by the Selected Tourism Service Provider and the Guest. Notwithstanding the foregoing, IranSguest shall function as the designated and authorized payment collection agent of the Selected Tourism Service Provider for the purpose of accepting, on behalf of the Selected Tourism Service Provider, payments from Guests of such amounts as stipulated by the Selected Tourism Service Provider.As a Selected Tourism Service Provider, you acknowledge and agree that:1. you are solely responsible for the selection or rejection of booking requests by Guest(s);2. you, and NOT IranSguest, shall be held solely responsible for honouring any booking(s) you have confirmed, and making the Selected Tourism Service(s) available to the Guest(s).IranSguest recommends that Selected Tourism Service Providers should obtain appropriate insurance(s) before listing their Selected Tourism Service(s) on IranSguest.IranSguest may offer certain services to Selected Tourism Service Providers to have their Selected Tourism Service(s) photographed, and such photographs may be included in the Listing(s) after being watermarked with text like "IranSguest.com Verified Photo", or “Verified Image”, or any such text decided by IranSguest. You acknowledge and agree that all the images, photographs, and content(s) created by photographers mandated by IranSguest shall constitute IranSguest Proprietary Content, regardless of whether the Selected Tourism Service Provider includes them in Listing(s) or not.IranSguest reserves the right to ask Selected Tourism Service Providers to test the Selected Tourism Service(s) Listed by them on the website to evaluate their conditions at their sole discretion and expense. If any Selected Tourism Service Provider fails to meet the required quality standards, as declared by IranSguest, with regards the Accommodation(s) Listed by him or her, IranSguest, at its sole discretion, may delete such Listing(s) not fulfilling the quality standards. Furthermore, IranSguest's right to make inspections, the actual process of carrying out the inspection activity, and any analysis, advice, or result concluded thereafter, does not constitute a Warranty, and neither do such activities by IranSguest suggest that the particular Accommodation may be safe or recommended. IranSguest indemnifies itself from any liabilities arising out of the inspection process, and also its failure to inspect any or all Listing(s) made available on the website.If, as a Selected Tourism Service Provider, you cancel a confirmed booking made via the Website and Services:1. IranSguest will refund the Total Fees for such booking to the applicable Guest within a commercially reasonable time of the cancellation; 2. IranSguest may decide to apply penalties to you or your Listing, including (i) publishing an automated review on your Listing indicating that a reservation was cancelled, (ii) imposing a cancellation fee (to be withheld from your future pay-outs).In certain circumstances, such as the ones described as justifiable circumstances for cancellation or in case of breach of these Terms and Conditions, IranSguest may decide, in its sole discretion, that it is required or appropriate to cancel a confirmed booking made via the Site and Services. IranSguest may also determine, in its sole discretion, to refund to the Guest part or all of the amounts charged to the Guest in accordance with the Hosts Cancellation Policy. You agree that IranSguest and the relevant Guest or Selected Tourism Service Provider will not have any liability for such cancellations or refunds.You understand and acknowledge that commanded governmental agencies, departments or authorities (the “Tax Authorities”) where the Selected Tourism Service Provider is located may require Taxes to be collected by Selected Tourism Service Providers from Guests, and to be remitted to the respective Tax Authorities. The laws in jurisdictions may vary, but these taxes are generally required to be collected and remitted as a percentage of the Selected Tourism Service Price set by Selected Tourism Service Providers.As an Selected Tourism Service Provider, you must acknowledge and agree that you are solely responsible for:1. determining your applicable Tax reporting requirements;2. determining the Tax amount(s) or obligations relating to applicable Taxes that should be included in the Listings;3. including the Tax amount(s) to be collected in Listings;4. remitting to the relevant authority any Tax(es) included or received by you;If, as a Selected Tourism Service Provider, you claim the intent to donate a portion of the funds you receive from confirmed bookings made via the Website and Services to a particular cause or charity, you are solely and fully responsible for your own compliance with all laws and regulations applicable to such donation(s). IranSguest does not take any responsibility(ies) or liability(ies) for any such donation(s) made by the Selected Tourism Service Provider.IranSguest cannot and does not offer Tax-related advice to any Registered Users.Where applicable, and/or based upon request from a Selected Tourism Service Provider, IranSguest may issue a valid VAT invoice to the concerned Selected Tourism Service Provider.Selected Tourism Service Providers and Guests shall acknowledge and agree that:1. they are solely responsible and liable for the collection and/or remittance of any and all taxes that may apply to the provided Selected Tourism Service(s);2. IranSguest may seek additional amounts from them in the event that the Taxes collected or remitted are insufficient to fully discharge their respective obligations to the Tax Authorities;3. IranSguest shall deduct any such amount(s) from any payment(s) due to you, in accordance with applicable procedures set by the Tax Authorities.Guest – Particular conditions applying to GuestsBooking an AccommodationIf you are a Guest, you understand and agree that IranSguest does not endorse any Host(s), or Accommodation(s). When photographs or images of an Accommodation are designated as verified on IranSguest, it does not suggest or imply that IranSguest is recommending or endorsing that particular Listing(s) or Host(s). The image content(s) are meant exclusively to provide a visual representation of the listed Accommodation(s), and all image content(s) should be intended for the purpose mentioned. Furthermore, the image content(s) convey the status of the Accommodation(s) at the time of the image/photograph has been taken, and IranSguest does not Warranty the status or description of the Accommodation(s) at any subsequent time, and in particular when eventual bookings might be requested or confirmed. IranSguest may carry out additional checks and initiate process(es) to verify the identities of Hosts and Guests, or the status of the Accommodation(s), at its discretion.As a Guest, you are authorised by your national law and/or the law of your country of residence, to enter and travel in the country where you consider to go, and to make transactions in the country where you consider to go or with economic operators based in this country.As a Guest, you are solely and fully liable for the obtaining and keeping of relevant travel authorisations, visas, travel documents, vaccinations or others, required for yourself and your Invitees, either to leave your country of departure and to enter in the country where you are considering to travel; IranSguest is not responsible for the establishing, emitting or delivering any documentation such as invitations letters or others, to be established, when relevant, by the Host in a way to let the Guest obtaining the appropriate visas.As a Guest, you acknowledge and agree that:1. you shall not request or book a stay at any Accommodation(s) if you do not intend to actually stay or occupy the Accommodation yourself, unless IranSguest explicitly permits otherwise;2. you shall not contact a Host for any purpose other than asking a question related to a booking, such Host’s Accommodation(s) or Listing(s);3. if you, as a Guest, choose to engage into a transaction with a Host for booking an Accommodation, you will consent to any terms, conditions, rules, and restrictions stated in the Listing by the Host;4. you, and not IranSguest, will be held responsible for fulfilling the obligations of any such agreement(s), and that IranSguest shall not be a party to such an agreement(s);5. with the exception of its payment obligations hereunder, IranSguest disclaims all liability arising from, or related to, any such agreement(s) carried out by you (the Guest) and the Host;6. notwithstanding the fact that IranSguest is not a party to the agreement between you and the Host, IranSguest shall act as the Host’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Host;7. IranSguest, on behalf of the Host, shall reserve the right(s) at its sole discretion to:a) Obtain a pre-authorization via your credit card to collect the Total Fees;b) Charge a nominal amount, not to exceed one Euro (€ 1), or a similar sum in the currency in which you are transacting (e.g. one Swiss Franc, or one British pound, as the case may be), to verify your credit card.8. the Total Fees payable (Accommodation Fees plus Guest Fees) and eventual applicable Security Deposit, will be displayed to the Guest before the Guest sends a booking request to a Host;9. In connection with your requested booking, you shall have to provide customary billing information such as your name, billing address, and credit card information either to IranSguest, or its third-party payment processor(s);10. as stated above, the Host is required to either confirm or reject the booking request within the Booking Request Period, failure to which the requested booking shall be automatically cancelled;11. if a booking is not confirmed by the Host, any amounts collected by IranSguest from the Guest shall be refunded and any pre-authorization on the Guest’s credit card will be retreated;12. if a Host confirms your request to book an Accommodation, you, as a Guest, shall pay IranSguest the Total Fees (equal to Accommodation Fees plus Guest Fees plus any applicable tax(es)) in connection with the particular booking;13. IranSguest shall collect the Total Fees in accordance with these terms and conditions, the pricing terms mentioned in the applicable Listing and the payment method selected by you on the Website, for example by PayPal or credit card;14. you hereby authorize IranSguest, either directly through IranSguest, or indirectly via a third-party online payment processor, to collect such payment(s) from you;15. IranSguest has no control over, and disclaims all liabilities arising due to any fees charged to a Guest, by his or her bank, with regards to IranSguest’s collection of the Total Fees from the Guest;16. upon your payment of Total Fees to IranSguest Payments, your payment obligation to the Host for the Accommodation Fees shall be considered null and void, and IranSguest shall be held responsible for remitting the due amount (Accommodation Fees less the Host Fees and any Taxes in respect of the Host Fees) to the Host. In the event that IranSguest does not remit any such amount(s) as described in the terms and conditions, the Host shall have recourse only against IranSguest;17. if you are redirected to IranSguest’s third-party payment processor(s), you may be subjected to the terms and conditions governing the use of that particular third party’s service(s), and that third party’s personal information collection practices. Please ensure that you review the terms and conditions and the privacy policy stated on IranSguest before using any of the services made available on the website;18. once your booking is confirmed and the transaction executed, you shall receive a confirmation email summarizing your booking confirmation.As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived.You acknowledge and agree that:1. you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation;2. in the event that a Host claims otherwise and provides evidence of damage, including but not limited to photographs, you will pay the cost of replacing the damaged items with equivalent items, being reminded that the local courts may have to know of such acts and omissions, and would settle them in accordance with the local laws;3. you authorize IranSguest to collect charge(s) from your credit card account to compensate for any damage(s) caused by you while occupying an Accommodation, if such a case is applicable.4. IranSguest reserves the right, in its sole discretion, to make a claim under your tenant’s, renter’s or other insurance policy related to any damage or loss that you may have caused or been responsible for, to an Accommodation or any personal or other property located at an Accommodation, during your rental of the Accommodation: such claim may include without limitation amounts paid by IranSguest under the IranSguest Host Warranty;5. You shall cooperate with and assist IranSguest in good faith, and provide IranSguest with such information as may be reasonably requested in connection with any complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the IranSguest Host Warranty) or with respect to any investigation undertaken by IranSguest or a representative of IranSguest regarding use or abuse of the Site or Services;6. You shall cooperate with and assist IranSguest in good faith, and provide IranSguest with such information as may be reasonably requested in order to make a claim under your tenant’s, renter’s or other insurance policy:  requests from IranSguest may include, without limitation, executing documents and taking further actions to assist IranSguest in accomplishing the foregoing.7. After being notified of the claim, you have seventy two (72) hours to respond, after which the payment will be charged to and taken from the credit card on file in your IranSguest Account. IranSguest reserves the right to charge the credit card on file in your IranSguest Account, or otherwise collect payment from you and pursue any avenues available to IranSguest in this regard, including using Security Deposits, in situations in which you have been determined, in IranSguest’s sole discretion, to have damaged any Accommodation, including, but not limited to, in relation to any payment requests made by Hosts under the IranSguest Host Warranty, and in relation to any payments made by IranSguest to Hosts. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the Accommodation to the applicable Host or to IranSguest (if applicable);8. you shall participate in mediation or similar resolution process with a Host, at no cost to you, upon IranSguest’s reasonable request, and to the extent you are reasonably able to do so: such mediation process will be conducted by IranSguest or a third party selected by IranSguest, with respect to losses for which the Host is requesting payment from IranSguest under the IranSguest Host Warranty.As a Guest, while staying in the Accomodation, you understand and admit that the adequacy of your public and private behaviours are to be in conformity with the laws, rules and customs of the country where you sojourn. You are solely liable for the consequences of any behaviour considered as inappropriate under the above-mentioned laws, rules and customs, including any economic, administrative and/or judicial consequences.If, as a Guest, you cancel a requested booking before it is accepted by the Host, IranSguest will cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time. If, as a Guest, you wish to cancel a confirmed booking made via the Website, either prior to or after arriving at the Accommodation, the cancellation policy selected by the Host in the applicable Listing will apply to your cancellation. Our ability to refund the Accommodation Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available on the Website. The Guest Fee is non-refundable regardless of the cancellation policy selected by the Host.If a Host cancels your confirmed booking made via the Website:(i) IranSguest will refund you the Total Fees for such booking within a commercially reasonable time of the cancellation;(ii) you will receive an email or other communication from IranSguest containing alternative Listings and other related information.If, as a Guest, you select to requests a booking from one of the alternative Listings and the Host associated with such alternative Listing confirms your requested booking, then you agree to pay IranSguest the Total Fees relating to the confirmed booking for the Accommodation in the alternative Listing, in accordance with these Terms and Conditions.If a Host cancelled a confirmed booking and you, as a Guest, have not received an email or other communication from IranSguest, please contact IranSguest at http://www.IranSguest.com/contactUs.Booking a Selected Tourism ServiceIf you are a Guest, you understand and agree that IranSguest does not endorse any Selected Tourism Service Provider(s), or Selected Tourism Service(s). When the listings of a Selected Tourism Service are displayed on IranSguest, it does not suggest or imply that IranSguest is recommending or endorsing that particular Listing(s) or Selected Tourism Service Provider(s). IranSguest may carry out additional checks and initiate process(es) to verify the identities of Selected Tourism Service Providers and Guests, or the quality of the listed Selected Tourism Services, at its discretion.As a Guest, you acknowledge and agree that:1. if you, as a Guest, choose to engage into a transaction with a Selected Tourism Service Provider for booking a Selected Tourism Service, you will consent to any terms, conditions, rules, and restrictions stated in the Listing by the Selected Tourism Service Provider;2. you, and not IranSguest, will be held responsible for fulfilling the obligations of any such agreement(s), and that IranSguest shall not be a party to such an agreement(s);3. with the exception of its payment obligations hereunder, IranSguest disclaims all liability arising from, or related to, any such agreement(s) carried out by you (the Guest) and the Selected Tourism Service Provider;4. notwithstanding the fact that IranSguest is not a party to the agreement between you and the Selected Tourism Service Provider, IranSguest shall act as the Selected Tourism Service Provider’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Selected Tourism Service Price;5. IranSguest, on behalf of the Selected Tourism Service Provider, shall reserve the right(s) at its sole discretion to:a) Obtain a pre-authorization via your credit card to collect the Selected Tourism Service Price;b) Charge a nominal amount, not to exceed one Euro (€ 1), or a similar sum in the currency in which you are transacting (e.g. one Swiss Franc, or one British pound, as the case may be), to verify your credit card.6. the Total Fees payable (the Selected Tourism Service Price plus applicable tax(es)), will be displayed to the Guest before the Guest sends a booking request to a the Selected Tourism Service Provider;7. In connection with your requested booking, you shall have to provide customary billing information such as your name, billing address, and credit card information either to IranSguest, or its third-party payment processor(s);8. as stated above, the Selected Tourism Service Provider is required to either confirm or reject the booking request within the Booking Request Period, failure to which the requested booking shall be automatically cancelled;9. if a booking is not confirmed by the Selected Tourism Service Provider, any amounts collected by IranSguest from the Guest shall be refunded and any pre-authorization on the Guest’s credit card will be retreated;10. if an Selected Tourism Service Provider confirms your request to book a Selected Tourism Service, you, as a Guest, shall pay IranSguest the Total Fees payable (the Selected Tourism Service Price plus applicable tax(es)) in connection with the particular booking;11. IranSguest shall collect the Total Fees in accordance with these terms and conditions, the pricing terms mentioned in the applicable Listing and the payment method selected by you on the Website, for example by PayPal or credit card;12. you hereby authorize IranSguest, either directly or indirectly via a third-party online payment processor, to collect such payment(s) from you;13. IranSguest has no control over, and disclaims all liabilities arising due to any fees charged to a Guest, by his or her bank, with regards to IranSguest’s collection of the Total Fees from the Guest;14. upon your payment of Total Fees to IranSguest, your payment obligation to the Selected Tourism Service Provider for the Selected Tourism Service shall be considered null and void, and IranSguest shall be held responsible for remitting the due amount (Selected Tourism Service Price less the Selected Tourism Service Provider Fees and any Taxes in respect of the Selected Tourism Service Price) to the Selected Tourism Service Provider. In the event that IranSguest does not remit any such amount(s) as described in the terms and conditions, the Selected Tourism Service Provider Owner shall have recourse only against IranSguest;15. if you are redirected to IranSguest’s third-party payment processor(s), you may be subjected to the terms and conditions governing the use of that particular third party’s service(s), and that third party’s personal information collection practices. Please ensure that you review the terms and conditions and the privacy policy stated on IranSguest before using any of the services made available on the website;16. once your booking is confirmed and the transaction executed, you shall receive a confirmation email summarizing your booking confirmation.As a Guest, you are fully responsible for your own acts and omissions. IranSguest does not hold itself responsible and disclaims any and all liability(ies) resulting from the behavior of Guests with respect to the Selected Tourism Service Provider(s) in relation to the Selected Tourism Service(s) booked and/or purchased via IranSguest.

Policy for Cancellation

Cancellation of Service BookingsIf, as a Guest, you cancel a booking for a Selected Tourism Service before it is accepted by the Selected Tourism Service Provider, IranSguest will cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time.If, as a Guest, you wish to cancel a confirmed booking for a Selected Tourism Service made via the Website before the Service is rendered to you by the Selected Tourism Service Provider, the cancellation fee selected by the Service provider in the applicable Listing, plus 15% for IranSguest administrative charges, will apply to your cancellation. IranSguest will refund you the Total Fees for such booking, minus the applicable cancellation and administrative fees, within a commercially reasonable time of the cancellation.If a Selected Tourism Service Provider cancels your confirmed booking made via the Website, you will receive an email or other communication from IranSguest, and IranSguest will refund you the Total Fees for such booking within a commercially reasonable time of the cancellation.If a Selected Tourism Service Provider cancelled a confirmed booking and you, as a Guest, have not received an email or other communication from IranSguest, please contact IranSguest at http://www.IranSguest.com/contactUs.Cancellation of Accommodation BookingsThe cancellation policies exist, and are enforced, to protect Guests as well as Hosts. Each listing and reservation on the Website shall clearly state the applicable cancellation policy, and the Strict cancellation policy applies to all reservations of more than 28 nights.As a Host or a Guest, you shall acknowledge and agree that:a) Cleaning fees are always refunded if the Guest did not check in;b) The IranSguest Service Fees (Guest Fees, the Host Fees and the Service Provider Fees ) are non-refundable to the party cancelling the booking;c) If there is a complaint from either party, notice must be given to IranSguest within 24 hours of check-in;d) IranSguest will mediate when necessary, and has the final say in all disputes;e) A confirmed reservation is officially cancelled when the Guest clicks the cancellation button on the cancellation confirmation page;f) Cancellation policies may be superseded by the safety cancellations from IranSguest, or justifying circumstances. Please review these exceptions;g) Applicable taxes will be retained and remitted.HostIranSguest allows Hosts to choose, for their Accommodation Listings, any one from the three regular cancellation policies available:1) Flexible – allows complete refund up to 2 weeks prior to arrival (except Fees)2) Moderate – allows complete refund up to 3 weeks to arrival (except Fees)3) Strict – allows 50% refund up to 4 weeks prior to arrival (except Fees)The Strict cancellation policy will apply to all reservations of more than 28 nights, independently of the regular cancellation policy selected for the Accommodation.1. Flexible: complete refund up to 2 weeks prior to arrival (except Fees)For a full refund, the Guest must cancel the confirmed reservation a full 2 weeks prior to the day of check in. For example, if check-in is on Friday, you must cancel by the Friday 2 weeks prior.If the Guest cancels less than 2 weeks before check-in, the nights until 2 weeks after the cancellation are non-refundable, but the remaining nights will be refunded at 100% (except Fees)If the Guest arrives and decides to leave early, the nights not spent 2 weeks after the official cancellation are refunded at 100%(except IranSguest Fees).2. Moderate: complete refund up to 3 weeks prior to arrival (except Fees)For a full refund, the Guest must cancel the confirmed reservation a full 3 weeks prior to the day of check in. For example, if check-in is on Friday, you must cancel by the Friday 3 weeks prior.If the Guest cancels less than 3 weeks before check-in, the nights until 3 weeks after the cancellation are non-refundable, but the remaining nights will be refunded at 100% (except IranSguest Fees)If the Guest arrives and decides to leave early, the nights not spent 3 weeks after the official cancellation are refunded at 100% (except IranSguest Fees).3. Strict: 50% refund up to 4 weeks prior to arrival (except Fees)For a 50% refund, the Guest must cancel the confirmed reservation a full 4 weeks prior to the day of check in. For example, if check-in is on Friday, you must cancel by the Friday 4 weeks prior.If the Guest cancels less than 4 weeks days before check-in, the nights not spent are not refunded.If the Guest arrives and decides to leave early, the nights not spent are not refunded.Justifiable circumstances for cancellation of Confirmed Bookings by HostsHosts may cancel a confirmed reservation without penalties only in these rare situations where justifiable circumstances apply, such as:a) Death or serious illness in the Host’s direct familyb) Serious illness of the Hostc) Natural disaster or political unrest in the country where the Accommodation is locatedd) Property damagee )Maintenance issues that affect the ability of the Accommodation to the HostIn such circumstances and only upon presentation of proper documentation, IranSguest may decide to waive the cancellation penalties outlined in these Terms and ConditionsGuestGuests may cancel their confirmed reservations and review the applicable cancellation penalties by viewing their travel plans, and by thereafter selecting the “Cancel” option made available on the appropriate reservation.Justifiable circumstances for cancellation of Confirmed Bookings by GuestsGuests may cancel a confirmed reservation without penalties only in these rare situations where justifiable circumstances apply, such as:a) Death or serious illness of the Guestb) Death or serious illness in the Guest’s direct familyc) Natural disaster or political unrest in the country where the Accommodation is locatedd) The Guest has jury duties or other civil obligations which cannot be postponedIn such circumstances and only upon presentation of proper documentation, IranSguest may decide to waive the cancellation penalties described in the Cancellation Policies